Students Services
We are committed to ensuring that you get all the support you need to adjust to life and study in Australia and to be successful in your studies.
During the orientation program, the following are discussed:
- Details of internal and external support services available to assist in the transition to life and study in Australia. Such services include welfare services, accommodation services, academic and career advice, IT support, and student learning assistance, English language support and social inclusion activities.
- Legal, emergency and health services
- Facilities and resources
- Organisational policies and procedures including course progress, attendance monitoring, deferral, suspension and cancellation, course transfer and complaints and appeals.
- Any student visa conditions relating to course progress and attendance.
The enrolment form you complete will also help us to identify any support you need. Depending upon the course you are enrolling in, support needs can also be discussed during the orientation.
Our services
Student Support
Our international student support team can assist you in your transition to a new study environment at Paragon Polytechnic and help you to make the necessary cultural adjustments. Our friendly team is trained to give you all the assistance you need. The first few weeks can be the most difficult time for students in a new and unfamiliar country. We recognize this and offer you a range of student support services. Please contact the team for a confidential discussion.
Assistance with Everyday Practical Difficulties
Accommodation
Overseas Student Health Cover
Visa requirements
Orientation and enrolment
Student ID cards
Application for Tax File Numbers
Resume Writing and Job skills
Advice on Course Related Matters
Policies and procedures
Assessments
Learning support
Computer usage
Extracurricular activities
Attendance
Referrals to Other Agencies
Immigration matters
Legal matters
Specialist counselling
Health and wellbeing
Cultural Adjustments
Understanding the stages of adjustment
Strategies to ease transition to a new culture
Dealing with homesickness
Problem Solving and Decision Making
Housing
Finances
Work
Study
Legal issues
Personal Adjustments and Relationships
Counselling
Self-help resources
Forms and Policies
- Student Request Form
- International Student Application Form
- Refund Application Form
- Complaints and Appeals Form
- Application form for Deferral of Commencement
- Application for Suspension
- Application for Withdrawal Form
- Internal Course Transfer Application Form
- Change of Student Details Form
- Submission of Documentation Form
- USI Consent Form
- Request to Access Student Record Form
- Amendments to Student Record Request Form
- Special Consideration Request Form
- Assessment Extension or Exam Deferral Request Form
- Student Satisfaction Survey on Education Agent Form
- International Student Handbook
- Fees and Refund Policy
- Student Enrolment andInduction Policy
- Critical Incident Policy
- Workplace Health and Safety Policy
- Privacy Policy
- Anti-discrimination and Sexual Harassment Policy
- Core Skills Support and LLN Support Policy
- Unique Student Identifier Policy
- Student Transfer Policy
- Access, Equity and Diversity Policy
- Successful Completion Policy
- Student Code of Conduct
- Complaints and Appeals Policy
- Assessment policy
- Course Progress Monitoring Policy
- Attendance Policy
- Deferral Suspension and Cancellation Policy
Esos Framework
The ESOS framework – Providing Quality Education and Protecting Your Rights
The Australian Government wants overseas students in Australia to have a safe, enjoyable and rewarding place to study. Australia’s laws promote quality education and consumer protection for overseas students. These laws are known as the ESOS framework and they include the Education Services for Overseas (ESOS) Act 2000 and the National Code 2018.
https://internationaleducation.gov.au/regulatory-information/pages/regulatoryinformation.aspx
Protection for overseas students
As an overseas student on a student visa, you must study with an education provider and in a course that can be found on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) at http://cricos.education.gov.au/.au CRICOS registration guarantees that the course and the education provider at which you study meet the high standards necessary for overseas students. Paragon Polytechnic’s CRICOS Number is 03435D, CRICOS Registration guarantees that the course and the education provider meet high standards.
Protection for overseas students
The ESOS framework protects your rights, including:
- your right to receive, before enrolling, current and accurate information about the courses, fees, modes of study and other information from your provider and your provider’s agent. If you are under 18, to ensure your safety, you will be granted a visa only if there are arrangements in place for your accommodation, support and welfare.
- your right to sign a written agreement with your provider before or as you pay fees, setting out the services to be provided, fees payable and information about refunds of course money. You should keep a copy of your written agreement.
The Tuition Protection Service (TPS) is a placement and refund service for international students, which is activated in the event that your provider is unable to teach your course. Visit the TPS website for more information, at www.tps.gov.au.
The ESOS framework sets out the standards Australian providers offering education and training services to overseas students must meet. These standards cover a range of information you have a right to know and services that must be offered to you, including:
- orientation and access to support services to help you study and adjust to life in Australia
- who the contact officer or officers is for overseas students
- if you can apply for course credit
- when your enrolment can be deferred, suspended or cancelled
- what your provider’s requirements are for satisfactory progress in the courses you study and what support is available if you are not progressing well
- if attendance will be monitored for your course
- a complaints and appeals process.
Your responsibilities
As an overseas student on a student visa, you have responsibilities to:
- satisfy your student visa conditions
- maintain your Overseas Student Health Cover (OSHC) for the period of your stay
- meet the terms of the written agreement with your education provider
- inform your provider if you change your address
- maintain satisfactory course progress
- if attendance is recorded for your course, follow your provider’s attendance policy, and
- if you are under 18, maintain your approved accommodation, support and general welfare arrangement
Contact details
The Department of Immigration and Border Protection publishes a full list of mandatory and discretionary student visa requirements on their web site. http://www.homeaffairs.gov.au/ Follow the Student Visa Conditions link for details.
Contact details
Who? | Why? | |
Your provider | For policies | Speak with your provider |
Department of Education | For your ESOS rights and responsibilities | www.education.gov.au |
Department of Home Affairs | For visa matters | www.homeaffairs.gov.au |
The Department of Immigration and Border Protection publishes a full list of mandatory and discretionary student visa requirements on their web site. http://www.homeaffairs.gov.au/ Follow the Student Visa Conditions link for details.
